WE RELY ON
01
EXPERIENCE
Experience helps to identify patterns, anticipate situations and recognise critical data, in short: it helps differentiate what is possible from what is probable. Years of experience is nowhere near a lot of experience. Many people have always worked on the same thing, in the same way. Some people claim to have 30 years of experience when in essence they have “one year of experience” repeated 30 times. This is not our case.
02
STUDY
Why use old solutions for new problems? What is the point? Can old answers be the solution to new questions? To learn is to free oneself from what has become rooted, to let go of old habits or old solutions that, although useful at some point, are of no use now. To learn is also to free oneself from unhelpful experience, from that which has become a burden on present work. We foster a thorough understanding to master something new.
03
EMPATHY
Sharing opinions or arguments that explain the other person’s state of mind or reaction. We care for the emotional load of each situation and put ourselves in the shoes of others. That way, solutions come sooner.
04
DIALOGUE
Conflict resolution occupies a large part of our lives. Dialogue is by far the best tool for solving problems involving people and feelings. We discuss, explain and openly talk about a matter, issue or case to reach an agreement that avoids the potential discomfort/unrest that may result from a subsequent process.
05
THE PROCESS
If experience, study, empathy and dialogue, in themselves, have not achieved the desired result, without losing sight of them, we will turn to the judicial or administrative process, which is nothing more than a set of planned activities involving certain people and material resources appropriately coordinated towards achieving the set goal.
